Ritsumeikan Asia Pacific University

Prof. Kaye Chon gives a lecture at a RCAPS Seminar:

On Monday October 26, a RCAPS sponsored seminar was held at APU.

The seminar welcomed Prof. Kaye Chon (Founding Chairman, Asia Pacific Forum for Graduate Students Research in Tourism Director, School of Hotel & Tourism Management The Hong Kong Polytechnic University). His lecture was titled, "Development of Asia's Leadership for Tourism and Hospitality Industry".

On October 26 RCAPS invited Professor Kaye Chon from The Hong Kong Polytechnic University, School of Hotel & Tourism Management to give a seminar titled: "Development of Asia's Leadership for Tourism and Hospitality Industry".
In the seminar, Professor Chon discussed "Asian Hospitality" and the success in the tourism industry that Asia has achieved. He attributed Asia's success to three key factors, which he listed as "No.1 Capitalizing on Service Oriented Culture", "No.2 Using Systems Approach to Service Quality Management and Training" and "No.3 Capitalize on Service Management Fundamentals". Professor Chon discussed Asia's hospitality as one deriving from a culture of respect and the importance of the concept of the customer being God. He listed Asian airlines, airports and hotels which have been ranked very highly in the world, and used Mandarin Oriental Bangkok Hotel as a case example of how a hotel can achieve and has achieved success. Professor Chon also talked about The Hong Kong Polytechnic University (PolyU), School of Hotel & Tourism Management where he is director, and how they are cultivating students to work in tourism industry. He discussed how PolyU has been ranked as no.2 this year in tourism schools in the world and of their plans of opening a 5 star teaching hotel in 2010.
Professor Chon also talked about the current situation in Asia's hospitality and tourism industry and how there is a lack of Asian leaders in the industry. He discussed the attributes of what makes a good leader and ended the seminar discussing the concept of hospitality telling students how to become good leaders and encouraging them to "Aim HIGH" and to understand that "'Good enough' is never good enough". The seminar was followed by a short Q&A session in which some students raised questions they had for Professor Chon.

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