Q1. Where can I log in to the new email system (Office 365)?
A1. Please log in to the Campus Terminal, then click on “APU Mail”.
Q2. When I try to log in to Office 365, it won’t let me, and instead shows the message “Your User ID or password is incorrect. Please enter your correct User ID and password and try again.”
A2. Please double-check that you have correctly entered your ID and password.
Remember that your Office 365 ID is your email address; be sure to enter your complete address, including “@apu.ac.jp”.
Q3. I forgot my login password.
A3. Please bring your Student Identification Card to the Information Systems Administrative Office (3rd Floor, Building D). If you cannot come to the Information Systems Office, please feel free to contact us via email at acsystem@apu.ac.jp.
2. Using Outlook on the web
Q1. When I reply to an email, “Reply all” is used. Can’t I reply to just one person?
A1. Yes, you can. Just click the small “v” shape just to the right of “Reply all”, then select “Reply”. In addition, you can also select “Change default” in the same location to choose whether to display “Reply all” or “Reply” by default.
Q2. Emails I’ve already opened are not marked as read.
A2. In Outlook on the web, just opening an email will not automatically mark it as read; it will be marked as read once another email is selected.
Q3. Is it possible to mark unread emails as read all at once?
A3. Yes, just select “Mark all messages as read.” To mark two or more emails as read: check the checkbox for each email, click “…”, and then select “Mark as read.”
Q4. Can I use more than one signature?
A4. Only one signature can be used in Outlook on the web. If you want to use more than one signature, please use the PC version of Outlook.
Q5. Can I change the text size?
A5. Yes, by changing your browser’s zoom setting; changing the text size in Outlook on the web only is not possible, however.
Q6. My name that is displayed after login in the upper right corner is incorrect.
A6. This cannot be changed by individual users themselves. If you require this name to be changed: students, please contact the Student Office; faculty and staff, please contact the Office of Institutional Planning.
Q7. Email I receive is displayed in groups of messages (i.e., a threaded format).
A7. Click the small “v” shape just to the right of “Filter” and select “Messages” under “View as”, and you will be able to go through your emails one at a time.
Q8. How can I print an email?
A8. Click the small “v” shape just to the right of “Reply all” or “Reply”, then select “Print”.
Q9. I want to send email using Bcc, but there is nowhere to input Bcc addresses.
A9. Click the right edge of the “To” box where it says “Bcc” to add an input box for Bcc.
Q10. How can I rename a folder?
A10. Click on the name of the folder you want renamed and select “Rename folder”.
Q11. What are “Focused” and “Other?”
A11. “Focused” is a display that shows only the mail marked as important for the user, sorted by Outlook’s criteria.
Q12. I may miss an email if it gets sorted into “Other.” Please tell me how to change this setting.
A12. Please follow the steps shown HERE to change these settings.
3. Using Outlook (the PC version)
Q1. I cannot use Outlook while connected to a VPN.
A1. Turn off the VPN.
Q2. Can I change the email text size?
A2. Yes, just do the following: Display tab => View settings => Other settings => Font.
Q3. When I click the address book, the message “This feature has been disabled” comes up.
A3. Only contacts you yourself have listed can be used. Please click “Contacts”.
Q4. What are “Focused” and “Other?”
A4. “Focused” is a display that shows only the mail marked as important for the user, sorted by Outlook’s criteria.
Q5. I may miss an email if it gets sorted into “Other.” Please tell me how to change this setting.
A5. Please follow the steps shown HERE to change these settings.
4. Access via a Smartphone or Tablet
Q1. Can I check my email on a smartphone?
A1. Yes. There are Outlook apps for both iOS and Android ready for your use.
Q2. The email I receive in Outlook is garbled.
A2. Select: Actions => Other Actions => Encode; then change the display language.
Q3. How can I get rid of badge notifications and notification sounds in Outlook for iOS?
A3. Just change the settings in the iOS app settings.
5. Using Office 365 ProPlus
Q1. What is Office 365 ProPlus?
A1. It allows use of Microsoft Office while enrolled at APU.
Q2. What software does Office 365 ProPlus allow me to use?
A2. You can use Word, Excel, PowerPoint, Outlook, OneDrive for Business and OneNote. Access and Publisher can also be used, but only on a Windows PC.
Q4. Can I use Office installed through Office 365 ProPlus even after I graduate?
A4. APU email accounts are provided for current APU students only.
APU email accounts will continue to be accessible for up to 90 days after graduation.
6. Other
Q1. What is the limit on storage for email?
A1. 50GB.
Q2. Can I use Office 365 during study abroad or a leave of absence?
A2. Yes, it can be used as long as you remain enrolled at APU.
7. Data Migration from APU Gmail (for those enrolled at APU as of Spring Semester 2018)
Q1. Until when can I log in to APU Gmail?
A1. It will be possible to log in until the end of March 2019. Please stop accessing from then as the end of use procedures for Gmail will commence – from April 1, 2019.
Q2. Where can I log in to APU Gmail?
A2. To see the log in page: Campus Terminal => Office 365 => APU Gmail.
Q3. Some of my APU Gmail email did not migrate to Office 365.
A3. There may have been a problem with your settings during migration. Gmail has an email export function, which you can use to migrate email yourself.
Upon reviewing the manual, please migrate whatever emails you find necessary.
Q4. I’m finding duplicate emails that I did not have in APU Gmail.
A4. This happens with emails that have more than one label during migration. For example, if an email in Gmail has two labels, it will result in two emails being created in Office 365. Just delete any unnecessary emails.
Q5. I want my email migration to be redone. Is that possible?
A5. Unfortunately, it is not. You will have to delete all of your email in Office 365; then, following the steps in the manual, perform the migration on your own.
Q6. Entries in APU Gmail’s “To do” lists do not show up in Office 365’s “Tasks”.
A6. “To do” lists could not be included in the migration. Please follow the steps in the manual to perform your migration on your own.
Q7. I had email forwarded from APU Gmail to another address. After the switchover to Office 365, email no longer arrives there.
A7. Forwarding settings in APU Gmail cannot be taken over by Office 365. Unfortunately, you will have to set up forwarding again in Office 365.
Q8. I cannot use “Contacts” migrated from Gmail to Office365.
